Terms and Conditions
TERMS AND CONDITIONS OF SALE AND WEBSITE USE
Effective date: 4 August 2026
1. About Us
This website and the goods available through it are operated and supplied by:
SVG SYNDICATE LTD
Company number: 17256973
Astra Business Park,
Unit 10, Trafford Park,
Stretford, Manchester,
M17 1SU, United Kingdom
Email: info@svgsyndicate.co.uk
SVG SYNDICATE LTD is referred to in these Terms and Conditions as “SVG Syndicate”, “we”, “us” or “our”.
The person or business purchasing goods from us is referred to as “the Customer”, “you” or “your”.
2. Business Customers Only
We supply wholesale vintage, second-hand and modern clothing exclusively to:
- businesses;
- professional resellers;
- retailers;
- online sellers;
- market traders;
- commercial organisations; and
- persons purchasing goods wholly or mainly for business purposes.
By registering for an account, requesting a quotation or placing an order, you confirm that:
- you are acting wholly or mainly for the purposes of your trade, business, craft or profession;
- you are purchasing the goods for resale or another commercial purpose;
- you are authorised to place the order on behalf of the named business;
- the information you provide is accurate; and
- you are not purchasing as a consumer.
We may request reasonable evidence of your business or resale activities, including company registration details, a business website, social-media selling account, VAT number or other trade information.
We reserve the right to reject, suspend or cancel an account or order if we reasonably believe that the Customer is not purchasing for business purposes.
Customers who are not acting for business purposes must not place orders through our website.
3. Application of These Terms
These Terms and Conditions apply to:
- use of our website;
- online orders;
- telephone and email orders;
- orders placed through social media or messaging services;
- written quotations;
- pro forma invoices;
- trade-account purchases;
- handpicked orders;
- custom-prepared orders; and
- other sales made by SVG Syndicate.
The following policies also form part of the agreement between you and us:
- Business-to-Business Returns and Refunds Policy;
- Shipping and Delivery Policy;
- Privacy Policy;
- Cookie Policy;
- product grading information; and
- any product-specific conditions displayed before purchase.
Where there is an inconsistency, the following order of priority applies:
- a separately negotiated written agreement signed by us;
- our written order confirmation;
- an accepted written quotation;
- these Terms and Conditions;
- our Shipping and Delivery Policy;
- our Returns and Refunds Policy; and
- other website information.
Your own purchasing terms, purchase-order conditions or other standard terms will not apply unless we expressly accept them in writing.
4. Changes to These Terms
We may update these Terms and Conditions from time to time.
The version applying to an order will be the version available on our website when the order is submitted, unless different terms are expressly agreed in writing.
Changes will not retrospectively alter a contract that has already been formed unless the change is:
- required by law;
- agreed by both parties; or
- necessary to correct an obvious administrative error without materially affecting the Customer.
5. Account Registration and Security
You may be required to create a trade account before placing an order.
You are responsible for:
- keeping your login details confidential;
- restricting access to your account;
- ensuring that only authorised persons use the account;
- checking that account and delivery information remains accurate; and
- notifying us immediately of suspected unauthorised use.
You are responsible for orders placed through your account unless you have notified us of unauthorised access before the relevant order was accepted.
We may suspend an account where we reasonably suspect:
- fraudulent activity;
- unauthorised access;
- misuse of discount codes;
- false business information;
- payment disputes;
- abusive conduct; or
- a breach of these Terms.
6. Online Ordering Process
The technical steps for placing an online order normally include:
- selecting products;
- adding products to the shopping cart;
- reviewing quantities and prices;
- entering billing, business and delivery information;
- choosing an available delivery method;
- reviewing and correcting the order;
- accepting these Terms and applicable policies;
- submitting payment; and
- submitting the order.
You can correct most input errors before submitting the order by returning to the relevant checkout section.
The contract language is English.
We may retain electronic records of orders and contracts, but we do not guarantee that a separately downloadable copy will remain available through your account. You should save your order confirmation and a copy of these Terms.
7. Order Acknowledgement and Contract Formation
Submitting an order constitutes an offer by you to purchase the goods.
An automated order acknowledgement or payment receipt confirms that we have received the order. It does not necessarily mean that the order has been accepted.
A binding contract is formed when we:
- send a written order confirmation expressly accepting the order;
- send a dispatch confirmation; or
- dispatch the goods,
whichever happens first.
For orders placed through a quotation, invoice, email, telephone or messaging service, the contract is formed when we expressly confirm acceptance in writing or dispatch the goods.
Receiving payment does not oblige us to accept an order.
If we cannot accept an order after taking payment, we will cancel it and refund the amount received.
Each order accepted by us constitutes a separate contract.
8. Reasons We May Reject or Cancel an Order
We may reject or cancel an order before dispatch where:
- goods are unavailable;
- there is an obvious price or description error;
- payment has not been authorised or has been reversed;
- the order fails our security or fraud checks;
- required business information has not been provided;
- the delivery address is incomplete or unsupported;
- delivery would breach sanctions, export controls or other applicable laws;
- the Customer has outstanding overdue amounts;
- the Customer has previously abused our returns or payment processes;
- we reasonably believe the Customer is not purchasing as a business; or
- we cannot fulfil the order for operational reasons.
Where we cancel an order before dispatch, our liability will normally be limited to refunding the amount paid for that order.
9. Product Availability
Vintage and second-hand stock is limited and often unique.
Adding an item to the shopping cart does not reserve it. Stock remains available to other customers until an order has been accepted.
Occasionally an item may become unavailable after an order has been submitted because of:
- simultaneous purchases;
- inventory errors;
- damage discovered during final inspection;
- grading issues;
- supplier shortages; or
- another operational reason.
Where part of an order is unavailable, we may offer:
- a reasonable substitute;
- an exchange;
- store credit;
- removal of the unavailable item;
- a partial refund; or
- cancellation of the affected order.
We will not substitute a materially different product without notifying you.
10. Nature of Our Goods
Our stock may include:
- vintage clothing;
- second-hand clothing;
- modern pre-owned clothing;
- reworked clothing;
- mixed branded and unbranded stock;
- handpicked stock;
- sacks, bales and bundles;
- clearance stock;
- recycling or low-grade stock; and
- accessories or related products.
These goods are not normally equivalent to newly manufactured retail clothing.
Depending on the advertised grade, age, category and price, items may reasonably contain:
- signs of previous wear;
- light washable marks;
- fading;
- colour variation;
- fabric wear;
- loose threads;
- minor repairs;
- missing or worn care labels;
- vintage sizing;
- small variations in shape; and
- other characteristics normally associated with vintage or second-hand goods.
A reasonable characteristic of used or vintage clothing will not be considered a fault where it is consistent with the product description, grading information, age, price and nature of the goods.
11. Product Grading
Our grading system is a commercial assessment designed for wholesale vintage and second-hand clothing.
A grade is not a promise that every item will be:
- new;
- unworn;
- completely free from marks;
- identical in condition;
- immediately ready for resale without preparation; or
- suitable for every Customer’s individual resale standards.
Customers should review the grading description before purchasing.
Unless otherwise expressly stated, reasonable preparation may be required before resale, including:
- washing;
- steaming;
- lint removal;
- minor cleaning;
- pressing;
- presentation; or
- other normal resale preparation.
Goods that may be the subject of a claim must not be washed, altered, repaired, relabelled or resold before we have had an opportunity to review the issue.
12. Mixed Lots and Assorted Stock
Where goods are sold as a mixed, assorted, branded, unbranded, vintage or modern lot, you acknowledge that the contents will vary.
Unless an exact ratio is expressly confirmed in the product description or order confirmation, we do not guarantee an exact ratio of:
- vintage and modern pieces;
- brands;
- sizes;
- colours;
- styles;
- materials;
- menswear and womenswear;
- seasons;
- item types;
- countries of manufacture; or
- years or eras of production.
Descriptions such as “mix”, “assorted”, “various”, “approximately”, “mainly” and “up to” must be interpreted according to their ordinary commercial meaning.
Normal variation within a correctly described wholesale mixture will not, by itself, mean that the goods are faulty or materially misdescribed.
13. Brands and Brand Ratios
Reference to a brand in a mixed-product title does not guarantee that every item will be from that brand unless the product description expressly states this.
Any guaranteed brand quantity or ratio must be stated in:
- the product description;
- a written quotation;
- the invoice; or
- the order confirmation.
We do not guarantee that a particular brand, style or item will achieve a particular resale price or level of customer demand.
If you reasonably suspect that an item has an authenticity issue, you must:
- stop offering the affected item for resale;
- keep it separate;
- notify us promptly;
- provide clear photographs and supporting information; and
- allow us a reasonable opportunity to investigate.
14. Photographs and Videos
Unless expressly stated otherwise, website photographs and videos are representative examples of:
- the product category;
- the likely grade;
- possible brands;
- styles;
- colours; or
- types of item.
Representative photographs do not mean that the Customer will receive the exact photographed items.
Where a listing expressly states that the photographed goods are the exact goods for sale, the supplied goods must correspond with that listing, subject to reasonable differences caused by screen displays, lighting and photography.
Colours may appear differently depending on:
- lighting;
- camera settings;
- screen settings;
- display quality; and
- natural variation in used garments.
15. Sizing
Vintage, second-hand and internationally manufactured clothing may not follow modern UK sizing standards.
A label size does not guarantee a particular physical measurement or fit.
Unless measurements are expressly guaranteed, size descriptions and size mixes are approximate commercial guides only.
The Customer is responsible for checking, measuring and accurately describing garments before resale.
16. Quantities and Weight
Where a product is sold by a fixed piece count, we will use reasonable care to supply the stated number of pieces.
Where goods are sold by weight:
- the weight will be measured using our normal commercial weighing process;
- reasonable minor differences may arise from scales, packaging or environmental conditions; and
- the applicable product description or quotation will state whether packaging is included or excluded.
The Customer must notify us promptly of any genuine shortage and provide photographs, weight evidence or other reasonable supporting information.
17. Resale Value and Profitability
We do not guarantee:
- a specific resale price;
- a specific profit margin;
- the speed at which goods will sell;
- demand within a particular market;
- marketplace acceptance;
- social-media performance;
- customer interest; or
- the success of the Customer’s business.
Any resale values, market prices, profitability examples or sales suggestions provided by us are estimates or general commercial guidance only.
The Customer remains responsible for its own buying decisions, pricing, marketing, resale activities and business results.
18. Prices
Prices are shown in the currency displayed on the website, quotation or invoice.
Unless expressly stated otherwise:
- prices are exclusive of VAT;
- delivery charges are additional;
- import duties and taxes are additional unless a duty-paid service is confirmed;
- customs-clearance charges are additional unless expressly included; and
- bank, card-provider and currency-conversion fees are the Customer’s responsibility.
VAT will be charged where applicable and shown at checkout or on the invoice.
We may change prices at any time before an order is accepted.
A price change will not affect an order that has already been accepted, except where there is an obvious pricing error.
19. Pricing Errors
We take reasonable care when entering prices, but errors may occur.
If a price is obviously incorrect, we may reject or cancel the order even if an automated acknowledgement or payment receipt has been issued.
We will normally give the Customer the opportunity to purchase at the correct price before cancelling.
If the order is cancelled, we will refund any payment received for the cancelled goods.
20. Promotional Offers and Discount Codes
Discounts and promotions:
- apply only during the stated promotional period;
- are subject to availability;
- cannot be exchanged for cash;
- cannot normally be applied retrospectively;
- may be restricted to specified products or customers;
- may not be combined unless expressly stated; and
- may be withdrawn before an order is accepted.
We may cancel a discount obtained through fraud, technical error, unauthorised sharing or misuse.
21. Payment
Unless written credit terms have been agreed, full payment must be received in cleared funds before dispatch.
Payment must be made through an approved payment method shown at checkout or stated on the invoice.
The Customer is responsible for:
- ensuring payment details are accurate;
- obtaining any required internal authority;
- paying bank-transfer charges;
- paying currency-conversion charges; and
- ensuring that we receive the full invoiced amount.
Payment is not treated as complete where it is:
- reversed;
- recalled;
- charged back;
- subject to an unresolved dispute; or
- received through suspected fraud.
22. Credit Accounts and Late Payment
Credit facilities are available only where expressly approved by us in writing.
The Customer must pay invoices by the payment date shown on the invoice.
All payments must be made in full without deduction, withholding, counterclaim or set-off, except where required by law or agreed by us in writing.
Where a commercial payment is overdue, we may claim
- fixed compensation;
- reasonable debt-recovery costs; and
- any other amount available under applicable late-payment legislation.
We may also:
- suspend further deliveries;
- withdraw credit terms;
- cancel unfulfilled orders;
- require payment in advance; and
- refer the debt for legal recovery.
23. Deposits
Where a deposit is required, it will be credited against the total order price.
If we cancel the order because we cannot supply the goods, the deposit will be refunded.
If the Customer cancels or breaches the order, we may retain from the deposit a reasonable amount representing:
- work already completed;
- goods reserved;
- goods sourced or prepared;
- packaging costs;
- administrative costs;
- loss in value;
- storage costs; and
- other reasonably incurred losses.
Any balance remaining after reasonable deductions will be refunded.
A deposit will not be treated as an automatic penalty or forfeited in an amount exceeding our reasonable losses.
24. Handpicked, Custom and Special Orders
A handpicked, custom or special order includes goods:
- individually selected for the Customer;
- sourced specifically for the Customer;
- prepared to the Customer’s instructions;
- reworked or altered for the Customer;
- packed in a specially agreed mix;
- labelled or branded for the Customer; or
- otherwise not part of our standard available stock.
Such orders cannot normally be cancelled or returned for change of mind once selection, sourcing, preparation, alteration or packing has begun.
This does not remove any right relating to goods that are materially faulty or materially different from the expressly agreed description.
25. Cancellation by the Customer
There is no automatic cooling-off period for business purchases.
An order may be cancelled only:
- before acceptance; or
- after acceptance with our written agreement.
Where we agree to cancellation after acceptance, the Customer must pay any reasonable costs and losses resulting from the cancellation.
Dispatch cannot always be stopped once an order has entered our packing or courier process.
Non-faulty returns are governed by our Business-to-Business Returns and Refunds Policy.
26. Order Amendments
Requests to change an order are subject to our written approval.
An amendment may affect:
- price;
- stock availability;
- delivery charges;
- customs arrangements;
- dispatch date; and
- estimated delivery time.
We are not responsible for delays caused by a Customer-requested amendment.
27. Delivery
Delivery is governed by our Shipping and Delivery Policy.
Delivery dates and times are estimates unless we expressly confirm a guaranteed service in writing.
Time for delivery is not of the essence unless expressly agreed in writing.
We may:
- use different couriers;
- divide an order into multiple consignments;
- deliver parts of an order on different dates;
- substitute a courier service; or
- use freight or pallet delivery for larger orders.
The Customer must provide:
- a complete delivery address;
- the correct business name;
- a valid email address;
- a valid telephone number;
- access instructions; and
- any customs or importer information required.
28. Failed Delivery
Where delivery fails because the Customer:
- provides an incorrect address;
- fails to provide access;
- fails to respond to the courier;
- refuses delivery;
- fails to collect the goods;
- fails to provide customs information; or
- breaches delivery instructions,
the Customer will be responsible for resulting:
- return charges;
- redelivery charges;
- storage charges;
- customs charges;
- administrative costs; and
- other reasonable expenses.
We may withhold redelivery until these amounts are paid.
29. Risk
Unless an agreed Incoterm or written delivery term states otherwise, risk of loss or damage passes to the Customer when:
- the goods are delivered to the delivery address;
- the goods are delivered to a neighbour, reception, safe place or other location authorised by the Customer;
- the goods are collected by the Customer; or
- the goods are handed to a carrier appointed directly by the Customer.
Where the Customer instructs a courier to leave goods in a nominated location, delivery to that location will be treated as completed delivery.
Risk and ownership may pass at different times.
30. Ownership of Goods
Legal ownership of goods will not pass to the Customer until we have received full cleared payment for those goods.
Until ownership passes, the Customer must:
- keep unpaid goods reasonably identifiable;
- take reasonable care of them;
- not pledge or charge them as security;
- maintain appropriate insurance; and
- notify us if another person claims an interest in them.
Unless we withdraw permission in writing, the Customer may resell goods in the ordinary course of its business before ownership passes.
The right to resell unpaid goods ends automatically where:
- payment becomes overdue;
- the Customer becomes insolvent;
- an insolvency process begins;
- the Customer ceases trading; or
- we terminate the relevant credit arrangement.
Subject to applicable law, we may recover unpaid and identifiable goods where payment is overdue.
31. International Orders
The Customer is responsible for ensuring that goods may lawfully be:
- imported into the destination country;
- received by the Customer;
- labelled;
- stored;
- marketed; and
- resold.
Unless a Delivered Duty Paid service is expressly confirmed, the Customer will normally be responsible for:
- acting as importer of record;
- import duties;
- import VAT or sales tax;
- customs-clearance charges;
- brokerage fees;
- permits;
- registrations; and
- local compliance requirements.
The Customer must provide all documentation reasonably required for export and customs clearance.
32. European Union Duty-Paid Orders
Where an order is expressly confirmed as being supplied using a Delivered Duty Paid or equivalent duty-paid service, the applicable standard import charges will be dealt with through our delivery arrangements.
This does not mean that the goods are legally exempt from taxes or duties.
The duty-paid service applies only where it is expressly stated:
- at checkout;
- on the quotation;
- on the invoice; or
- in the order confirmation.
The Customer remains responsible for its own:
- tax accounting;
- VAT recovery;
- local reporting;
- bookkeeping; and
- resale compliance.
Charges caused by incorrect information, failed delivery, storage, refusal to cooperate with customs or unauthorised delivery changes remain the Customer’s responsibility.
33. Sanctions and Export Compliance
We will not be required to supply or deliver goods where doing so would breach:
- UK sanctions;
- export controls;
- customs laws;
- anti-money-laundering obligations;
- courier restrictions; or
- other applicable legal requirements.
The Customer must not purchase, export, re-export or supply our goods in breach of applicable sanctions or trade restrictions.
We may request information concerning:
- the final destination;
- the Customer;
- the recipient;
- ownership of the purchasing business; and
- intended commercial use.
34. Inspection of Goods
The Customer must inspect the goods as soon as reasonably possible after delivery and before:
- washing;
- alteration;
- processing;
- relabelling;
- photography for resale;
- distribution; or
- resale.
Visible delivery damage or parcel shortages should be reported as soon as possible, preferably within 48 hours.
Other visible faults, incorrect goods or material description issues should be reported promptly and no later than 14 calendar days after delivery.
A hidden issue that could not reasonably have been identified during the initial inspection must be reported promptly after discovery.
The Customer must preserve:
- the affected goods;
- original packaging;
- courier labels;
- batch or sack information;
- photographs;
- videos; and
- other reasonable evidence.
A delay in reporting may affect our ability to investigate or make a courier claim.
35. Returns and Refunds
Returns are governed by our Business-to-Business Returns and Refunds Policy.
Goods must not be returned without written authorisation.
Where a valid claim is accepted, the available commercial remedy may include:
- replacement;
- exchange;
- store credit;
- partial refund;
- full refund for the affected goods; or
- another reasonable agreed solution.
The appropriate remedy will depend on:
- the nature of the issue;
- the proportion of goods affected;
- whether the goods have been used or resold;
- availability of replacements;
- the value of the goods; and
- the reasonable cost of the proposed remedy.
Unauthorised returns may be refused or returned to the Customer at the Customer’s expense.
36. Customer Responsibilities When Reselling
The Customer is responsible for ensuring that its resale activities comply with applicable laws and marketplace rules.
This includes responsibility for:
- inspecting goods;
- washing or preparing goods where appropriate;
- providing accurate resale descriptions;
- checking measurements;
- disclosing relevant defects;
- applying suitable pricing;
- complying with product-safety requirements;
- complying with textile-labelling requirements;
- paying relevant taxes;
- handling customer complaints; and
- complying with the rules of online marketplaces.
The Customer must not make representations about SVG Syndicate that we have not authorised.
37. Altered, Reworked or Relabelled Goods
We are not responsible for faults, claims, losses or liabilities caused by goods being:
- altered;
- repaired;
- reworked;
- dyed;
- printed;
- embroidered;
- cleaned incorrectly;
- relabelled;
- repackaged;
- combined with another product; or
- used contrary to their normal purpose
after delivery.
The Customer is responsible for any product it materially modifies or presents under its own brand.
38. Product Safety and Recalls
If either party becomes aware of a genuine safety concern relating to the goods, that party must notify the other promptly.
The Customer must cooperate with reasonable steps to:
- identify affected goods;
- stop further resale;
- preserve records;
- notify relevant recipients; and
- carry out a proportionate withdrawal or recall where legally required.
Nothing in these Terms prevents either party from complying with a legal obligation or reporting a safety concern to the appropriate authority.
39. Our Liability
Nothing in these Terms excludes or limits liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- breach of obligations concerning legal title to goods;
- deliberate misconduct; or
- any liability that cannot lawfully be excluded or limited.
Subject to the above, we will not be liable for:
- indirect or consequential loss;
- loss of profit;
- loss of revenue;
- loss of business;
- loss of opportunity;
- loss of anticipated savings;
- loss of goodwill;
- loss caused by resale pricing;
- loss caused by marketplace suspension;
- loss resulting from the Customer’s failure to inspect goods;
- loss resulting from unauthorised alteration or processing;
- loss caused by inaccurate information supplied by the Customer; or
- losses that were not reasonably foreseeable when the contract was formed.
Subject to liabilities that cannot lawfully be limited, our total aggregate liability arising from an order will not exceed the total price paid or payable to us for that order.
Each limitation and exclusion in this section applies only to the extent permitted by law and subject to any applicable legal requirement of reasonableness.
40. Customer Indemnity
The Customer will be responsible for reasonable losses, claims, costs and expenses suffered by us as a result of:
- the Customer’s illegal resale activity;
- unauthorised alterations or relabelling;
- false representations made by the Customer;
- misuse of our trademarks or images;
- breach of sanctions or customs requirements;
- inaccurate delivery or importer information; or
- third-party claims caused by the Customer’s own acts or omissions.
This section does not make the Customer responsible for a loss caused by our own breach, negligence or misconduct.
41. Events Outside Our Control
We will not be responsible for delay or failure caused by events outside our reasonable control, including:
- severe weather;
- fire;
- flood;
- natural disaster;
- epidemic or pandemic;
- war;
- terrorism;
- civil disturbance;
- government action;
- sanctions;
- border disruption;
- customs delays;
- industrial disputes;
- courier disruption;
- transport shortages;
- interruption of utilities;
- cyber incidents;
- supplier failure; or
- interruption of internet or payment services.
We will use reasonable efforts to reduce the effects of the event and resume performance.
If the event prevents performance for a prolonged period, either party may request cancellation of the unfulfilled part of the order. Refunds will be subject to reasonable costs already incurred for custom or specially prepared goods.
42. Website Availability
We do not guarantee that the website will always be:
- available;
- uninterrupted;
- error-free;
- secure; or
- compatible with every device or browser.
We may suspend or restrict the website for maintenance, security, technical or operational reasons.
We are not responsible for losses caused solely by temporary website unavailability where the loss was not reasonably foreseeable.
43. Acceptable Website Use
You must not:
- misuse the website;
- introduce malware or harmful code;
- attempt unauthorised access;
- interfere with website operation;
- scrape prices or product data without permission;
- copy substantial parts of our catalogue;
- use automated purchasing tools without permission;
- impersonate another business;
- submit fraudulent information; or
- use the website for unlawful purposes.
We may block access and report suspected unlawful activity to relevant authorities.
44. Intellectual Property
All rights in our website and business materials belong to us or our licensors, including:
- the SVG Syndicate name;
- logos;
- trademarks;
- product photographs;
- videos;
- graphics;
- website designs;
- written descriptions;
- grading guides;
- marketing materials;
- price lists; and
- downloadable content.
You may view and use these materials only for legitimate purchasing purposes.
You may not reproduce, distribute, alter, scrape, sell, license or commercially use our materials without written permission.
Purchasing goods does not transfer ownership of our intellectual property.
The Customer may photograph goods it has lawfully purchased for the purpose of its own resale, but must not falsely suggest that it is part of, authorised by or officially affiliated with SVG Syndicate.
45. Third-Party Links and Services
Our website may include links to third-party websites, payment providers, couriers, marketplaces or social-media platforms.
We do not control those services and are not responsible for their independent:
- content;
- availability;
- security;
- terms;
- privacy practices; or
- actions.
Use of a third-party service may be subject to separate terms.
46. Data Protection
We process personal information in accordance with our Privacy Policy.
Customers must ensure that personal information supplied to us, including employee, recipient and delivery-contact information, has been provided lawfully.
Our use of cookies and similar technologies is explained in our Cookie Policy.
47. Confidential Information
Trade pricing, unpublished stock information, private quotations, account terms and other information identified as confidential must not be disclosed to third parties except:
- to professional advisers;
- to employees who need the information;
- where required by law; or
- with our written permission.
This section does not apply to information that is already lawfully public.
48. Suspension and Termination
We may suspend or terminate an account, credit facility or unfulfilled order where the Customer:
- fails to pay an amount when due;
- provides false information;
- commits a material breach;
- misuses the website;
- acts fraudulently;
- repeatedly raises unjustified chargebacks;
- becomes insolvent;
- ceases trading; or
- exposes us to a legal or regulatory risk.
Where a breach can reasonably be corrected, we may give the Customer an opportunity to correct it.
Termination does not affect rights and obligations that arose before termination.
49. Assignment and Subcontracting
The Customer may not transfer or assign a contract without our prior written consent.
We may subcontract delivery, fulfilment, customs processing, warehousing or other obligations to suitable third parties.
We may assign a contract to:
- a company within our group;
- a purchaser of our business; or
- a successor to the relevant part of our operations,
provided that this does not materially reduce the Customer’s contractual rights.
50. No Partnership or Agency
Nothing in these Terms creates a:
- partnership;
- joint venture;
- employment relationship;
- franchise; or
- agency relationship
between SVG Syndicate and the Customer.
Neither party may make commitments on behalf of the other without written authority.
51. Notices
Routine notices concerning orders may be sent by email to the addresses used for the order.
Notices to SVG Syndicate should be sent to:
A formal notice should clearly state:
- the sender’s business name;
- order or invoice number;
- relevant contact information; and
- the purpose of the notice.
This section does not govern formal service of court proceedings or documents where a different legal method of service is required.
52. Entire Agreement and Non-Reliance
The contract, these Terms, incorporated policies and accepted written order documents constitute the entire agreement relating to the order.
The Customer acknowledges that it has not relied on any statement, promise or representation that is not included in those documents.
Nothing in this section excludes liability for fraud or fraudulent misrepresentation.
53. Waiver
A delay or failure by either party to enforce a right does not waive that right.
A waiver will apply only where it is clearly given and only to the particular circumstances for which it was given.
54. Severability
If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be treated as modified to the minimum extent necessary.
If modification is not possible, the affected part will be removed.
The remaining Terms will continue to apply.
55. Third-Party Rights
A person who is not a party to the contract has no right to enforce these Terms, except where these Terms expressly state otherwise.
The parties may vary or cancel a contract without obtaining the consent of any third party.
56. Governing Law and Jurisdiction
These Terms, all orders and any dispute or claim arising from them are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction over any dispute or claim, unless we expressly agree otherwise in writing.
57. Contact and Company Details
SVG SYNDICATE LTD
Company number: 17256973
Customer-service email:
Authorised warehouse and returns address:
SVG SYNDICATE LTD
Astra Business Park,
Unit 10, Trafford Park,
Stretford, Manchester,
M17 1SU, United Kingdom
Goods must not be returned to the warehouse without prior written return authorisation.
Last updated: 4 August 2026