Return Policy

1. Business Customers Only

SVG SYNDICATE LTD supplies wholesale vintage and second-hand clothing exclusively to businesses, professional resellers and persons purchasing stock for commercial purposes.

By placing an order with us, you confirm that:

• you are acting wholly or mainly for the purposes of your trade, business, craft or profession;
• you are purchasing the goods for resale or other commercial use; and
• you are not purchasing as a consumer.

We may request evidence of your business or resale activity. We reserve the right to reject or cancel an order where we reasonably believe that the buyer is purchasing as a consumer.

This is a business-to-business returns policy. Consumer cancellation and cooling-off rights do not apply to qualifying business purchases.

2. Nature of Vintage and Second-Hand Goods

Our products consist of vintage, modern, pre-owned and second-hand clothing. Buyers acknowledge that such goods will not normally have the appearance or condition of newly manufactured clothing.

Depending on the product description and advertised grade, items may show reasonable signs of previous use, age or storage, including:

• light marks or washable stains;
• fading or colour variation;
• natural fabric wear;
• minor repairs;
• loose threads;
• small signs of use; and
• variation in style, colour, fabric, sizing and age.

These characteristics will not be treated as faults where they are reasonable for the advertised grade, price, age and description of the goods.

We recommend that buyers professionally inspect, clean, steam or wash the goods, where appropriate, before offering them for resale. However, goods that may be the subject of a return must not be washed, cleaned, altered, repaired or resold before the return request has been resolved.

3. Mixed Lots, Sacks, Bales and Assorted Orders

Products sold as mixed, assorted, vintage, modern, branded or unbranded lots will contain a commercial mixture of items.

Unless a specific ratio is expressly guaranteed in the relevant product description or written order confirmation, we do not guarantee an exact ratio of:

• vintage and modern items;
• brands;
• styles;
• colours;
• sizes;
• materials;
• menswear and womenswear; or
• individual product types.

Website photographs may be representative examples of the category, grade or type of stock being supplied and may not show the exact items that the buyer will receive, unless the listing expressly states that the photographed goods are the exact goods for sale.

Normal commercial variation within a correctly described mixed lot will not, by itself, make the order faulty or materially different from its description.

4. Inspection of Goods

The buyer must inspect the order as soon as reasonably possible following delivery and before washing, processing, altering, distributing or reselling any goods.

Any visible shortage, incorrect item, delivery damage, material fault or material difference from the product description should be reported to us promptly and no later than 14 calendar days after delivery.

The buyer must keep the affected goods separate and available for inspection while the matter is being reviewed.

A return request should include:

• the buyer’s full business name;
• the order or invoice number;
• the product concerned;
• the quantity of affected items;
• a clear explanation of the issue; and
• clear photographs or videos showing the goods, labels, packaging and alleged issue.

Failure to provide reasonable supporting information may delay our investigation.

5. Non-Faulty Returns

We may accept a return of non-faulty goods where the buyer contacts us within 14 calendar days after delivery.

All non-faulty returns are subject to prior written approval. Goods must not be returned without receiving return authorisation from us.

To qualify for an approved non-faulty return, the goods must:

• be returned in the same condition in which they were delivered;
• remain complete and in their original lot or bundle;
• not have been washed, cleaned, worn, altered, repaired or processed;
• not have been photographed or used for resale purposes;
• not have been sold or supplied to another party; and
• be securely packaged for return.

Subject to inspection, we may offer an exchange, store credit or refund. The form of resolution will be agreed in writing before the goods are returned.

Original delivery charges are not refundable for non-faulty business returns. The buyer is responsible for the return postage, insurance and other return costs.

The buyer remains responsible for the goods until they are received by us. We strongly recommend using a tracked and adequately insured delivery service and keeping proof of postage.

6. Faulty or Materially Misdescribed Goods

Where goods are materially faulty or materially different from the description agreed at the time of sale, the buyer must notify us promptly and provide reasonable evidence of the issue.

A minor imperfection, washable mark, ordinary sign of wear or normal variation within a mixed lot will not automatically amount to a material fault.

We may require the affected goods to be returned for inspection before approving a remedy.

Where a claim is accepted as valid, we will agree an appropriate resolution with the buyer. Depending on the circumstances, this may include:

• replacement goods;
• an exchange;
• store credit;
• a partial refund;
• a full refund for the affected goods; or
• another commercially reasonable solution.

Where we authorise the return of goods because they are materially faulty or materially misdescribed, we will either arrange the return or reimburse reasonable return postage agreed with us in advance.

We will not reimburse unauthorised premium, express, international or other excessive return costs.

7. Items That Cannot Be Returned

Unless the goods are materially faulty or materially misdescribed, we do not accept returns of:

• personalised or custom-made orders;
• handpicked or specially selected stock;
• goods sourced or prepared specifically for the buyer;
• clearance stock advertised as non-returnable;
• goods sold as damaged, low-grade, clearance or recycling grade where the relevant condition was disclosed before purchase;
• goods that have been washed, cleaned, altered, repaired, processed or relabelled;
• goods that have been worn, photographed for commercial use, listed for resale or resold;
• incomplete lots, sacks, bales or bundles;
• goods returned without authorisation; or
• goods returned after the applicable return period.

Any product-specific return restriction must be clearly stated on the relevant product page, invoice or written order confirmation.

8. Return Authorisation

Before sending any goods back, please email:

Info@svgsyndicate.co.uk

Use the email subject:

RETURN – ORDER [INSERT ORDER NUMBER]

Please state your invoice or order number, business name, reason for the return and the requested resolution.

Goods must not be returned until we have provided written authorisation and return instructions.

Unauthorised returns may be refused and returned to the buyer at the buyer’s expense.

9. Returns Address

Once the return has been authorised, goods should be sent to:

SVG SYNDICATE LTD
Astra Business Park,
Unit 10, Trafford Park,
Stretford, Manchester,
M17 1SU, United Kingdom

Please do not send returns to our registered office unless we specifically instruct you to do so.

10. Refunds and Store Credit

Approved refunds will normally be processed within 7 working days after:

• the returned goods have been received;
• the goods have been inspected; and
• the return has been approved.

Refunds will normally be issued using the original payment method.

Bank processing times are outside our control, and the payment may take additional time to appear in the buyer’s account.

Store credit will be issued to the buyer in terms of discount code and may be subject to any expiry date or conditions confirmed at the time it is offered.

We may make a reasonable deduction where returned goods are incomplete, damaged, processed, altered or reduced in value while under the buyer’s control.

11. Return Packaging and Transit

The buyer must package all returned goods securely and appropriately.

For non-faulty returns, the buyer is responsible for any loss or damage occurring before the goods are received by us.

Where we provide a prepaid return label or arrange collection, the buyer must follow the supplied packaging and collection instructions.

We reserve the right to reject or reduce a refund where damage has resulted from inadequate return packaging or unauthorised handling by the buyer.

12. Limitation of This Policy

Nothing in this policy excludes or restricts any liability or legal right that cannot lawfully be excluded or restricted in a business-to-business contract.

This policy forms part of our wider Terms and Conditions of Sale. Where a separately signed supply agreement or written trade contract applies, that agreement will take priority in the event of any inconsistency.

13. Company Information

SVG SYNDICATE LTD
Company number: 17256973

Email: info@svgsyndicate.co.uk

Warehouse and authorised returns address:

SVG SYNDICATE LTD
Astra Business Park,
Unit 10, Trafford Park,
Stretford, Manchester,
M17 1SU, United Kingdom

14. Governing Law

This policy and any return arising from it are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction over disputes arising from this policy or the supply of the goods, unless the parties have expressly agreed otherwise in writing.

Last updated: 4 August 2026